Privacy Policy

1. Introduction

Welcome to RoofEye. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered roof analysis and contractor matching platform.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, phone number, password)
• Property details (address, roof specifications, photos)
• Payment information (processed securely through third-party payment processors)
• Communications with contractors and our support team
• For contractors: business license, insurance information, and professional credentials

2.2 Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on platform)
• Location data (with your permission, for matching with local contractors)
• Cookies and similar tracking technologies

2.3 Photos and AI Analysis

When you upload photos of your roof for AI analysis, we process these images to detect damage and assess roof condition. These photos are stored securely and used to generate your roof health reports.

3. How We Use Your Information

• Provide and improve our AI roof analysis services
• Match homeowners with verified contractors in their area
• Process transactions and send transaction notifications
• Send maintenance reminders and service notifications
• Respond to customer service requests and support needs
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

4.1 Lead Information Sold to Contractors

IMPORTANT DISCLOSURE: When you complete a roof scan on RoofEye, your information becomes a lead that may be sold to verified roofing contractors in your area. This is how we provide our free scanning service to homeowners.

The following information may be shared or sold to contractors:

• Your full name, email address, and phone number
• Complete property address and details
• All roof scan results, including health scores and damage assessments
• Photos you uploaded for analysis
• AI-generated recommendations and repair priorities

By using our roof scanning service, you explicitly consent to this information sharing. If you do not wish to have your information shared with contractors, please contact us at privacy@roofeye.cloud before completing a roof scan.

4.2 Service Providers

We work with third-party service providers for payment processing, cloud hosting, analytics, email delivery, and customer support. These providers access your information only to perform services on our behalf.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety of our users.

4.4 Business Transfers

If RoofEye is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Secure cloud infrastructure with industry-leading providers

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, contact us at privacy@roofeye.cloud

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage patterns, and deliver personalized content. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we remove or anonymize your personal information within 90 days, except where retention is required by law.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of material changes by email or through a notice on our platform. Your continued use of RoofEye after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us: